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FAQ

Are J’adore D’amour products available elsewhere?

    Yes babe! Our gorgeous footwear can now be found on Takealot, Zando, House Of Nala and also our Instagram ‘shop’ tab for your convenience, because we know that boss babes need their footwear fashion fast!

     

    Is there a size chart and where can this be found?

      Yes gorgeous! If you’d like to ensure your perfect fit before your precious JD buy, you can access our size chart on the website by clicking on the ‘shop’ page, thereafter clicking the ‘shop’ tab & click the drop down for the size chart.

       

      Is J’adore D’amour footwear true to South African size?

        Yes! Our sizes are true to South African footwear fit.

         

        Are refunds and exchanges available?

          Unfortunately, No refunds are offered. We do however offer exchanges within 7 days of purchase and the product should be returned in resell-able condition with the original packaging, unworn. The courier fees to send the product to J'ADORE D'AMOUR, is on the consumer’s account. If you’d like to log a return, please email returns@jadoredamour.com and we will be in touch.

           

          Does J’ADORE D'AMOUR offer custom-made orders?

            Yes love! we understand that our fabulous babes have high standards & enjoy even higher heels! For your fashion preference, we do! To order a custom offer, you would need to click on the ‘bespoke’ tab on our website and fill out the information card, also providing an image of the style inspiration that you’d like made.

             

            Are sale items returnable?

              Unfortunately not.

               

              How long does delivery take & how do I track my order?

                Your stunning order would typically take 3 working days to process. Once it is processed, we deliver through ‘The Courier Guy’ service for a standard fee of R99 nation wide. You may track your order on our website by clicking on the ‘shop’ drop-down tab and clicking the ‘tracking order’ tab, under the ‘shop’ tab.

                 

                Is J’adore D’amour a South African brand?

                  Yes! We are based in Johannesburg, Gauteng.

                   

                  What Payment methods are accepted?

                    J'ADORE D'AMOUR utilises secure payment gateways which allow for Credit & Debit cards ( Payfast, Yoco), Manual EFT’s, Zapper, Payflex credit and Paypal. We also accept lay-by deposits (of up to 2 months). A 50% deposit is required to reserve the shoe and if the reserved footwear is not collected within the 2 months, the deposit will be forfeited and non-refundable. International bank cards are also accepted through our Yoco payment gateway as well as on Paypal.

                     

                    Unfortunately not, although we understand that our fashion-forward clientele appreciates some speedy style! Orders placed during a weekend will be processed soonest on the following working Monday morning.